Returns & Refund Policy
This returns policy explains how MazTech PartsWorld handles returns, refunds and exchanges for new, used and recycled Mazda parts sold in New Zealand.
Last updated: July 2026
MazTech PartsWorld supplies new, used, and recycled automotive parts throughout New Zealand. We want customers to receive the correct part and understand how returns are handled before purchasing.
This policy applies to purchases made through our website, by phone, email, or in store.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws. The Consumer Guarantees Act provides minimum guarantees for products sold by businesses in New Zealand and allows customers to seek a repair, replacement, or refund when those guarantees are not met.
Returns Policy Summary
Returns Policy Summary
This returns policy explains how MazTech PartsWorld handles returns, refunds and exchanges for new, used and recycled Mazda parts sold in New Zealand.
Return window: 14 days from receiving the part.
Returns accepted: defective and non-defective products.
Exchanges: accepted where a suitable replacement part is available.
Return method: courier, freight, or in store by arrangement.
Return freight: customer responsibility for change-of-mind or incorrectly ordered parts.
Restocking fee: a 20% restocking fee may apply to approved non-defective returns.
Refund processing time: approved refunds are usually processed within 3 business days after the returned part has been received and inspected.
Returns Policy Summary
This returns policy explains how MazTech PartsWorld handles returns, refunds and exchanges for new, used and recycled Mazda parts sold in New Zealand.
Return window: 14 days from receiving the part.
Returns accepted: defective and non-defective products.
Exchanges: accepted where a suitable replacement part is available.
Return method: courier, freight, or in store by arrangement.
Return freight: customer responsibility for change-of-mind or incorrectly ordered parts.
Restocking fee: a 20% restocking fee may apply to approved non-defective returns.
Refund processing time: approved refunds are usually processed within 3 business days after the returned part has been received and inspected.
Return Window
For non-defective products, returns must be requested within:
14 days of receiving the part.
Returned parts must be in the same condition supplied and must not be fitted, damaged, modified, dismantled, painted, altered, or tampered with.
Proof of purchase is required.
Returns Policy for Change-of-Mind or Incorrectly Ordered Parts
We may accept returns for correctly supplied parts where:
- the return is requested within 14 days;
- the part is unused and in the same condition supplied;
- the part has not been fitted, modified, damaged, dismantled, painted, or tampered with;
- the customer has proof of purchase; and
- MazTech PartsWorld has approved the return before the part is sent back.
For change-of-mind returns or incorrectly ordered parts:
- return freight is the customer’s responsibility;
- original freight may not be refundable;
- a 20% restocking fee may apply;
- refunds are processed after the part has been received and inspected.
Special-order, indented, electrical, electronic, or sensitive items may not be accepted for change-of-mind return unless agreed by MazTech PartsWorld in writing.
This does not affect your rights if the item is faulty, incorrect, or not as described.
Returns Policy for Faulty, Incorrect, or Not-as-Described Parts
If a part is faulty, incorrect, or not as described, please contact us as soon as possible.
Depending on the issue, we may:
- inspect or test the part;
- repair the part;
- replace the part;
- supply an alternative part;
- refund the purchase price.
If the issue is confirmed to be our error, or the part does not meet applicable consumer guarantees, MazTech PartsWorld will cover reasonable return freight or arrange the return.
No restocking fee applies to approved faulty, incorrect, or not-as-described returns.
Damaged in Transit
If an item arrives damaged, please contact us as soon as possible and provide:
- photos of the damaged part;
- photos of the packaging;
- your order number or invoice number;
- details of the courier delivery.
Please do not dispose of the packaging until the claim has been reviewed.
How to Request a Return
Before sending anything back, please contact us first.
Phone: 07 343 9626
Email: [email protected]
Website: https://maztech.co.nz/contact-us/
Please include:
- your name;
- order number or invoice number;
- part description;
- tag number if available;
- reason for return;
- photos where relevant.
Returns must be approved by MazTech PartsWorld before parts are sent back.
Return Method
Approved returns can be made:
- by courier/freight; or
- in store by arrangement.
Large items such as engines, transmissions, panels, wheels, and bulky parts may require special freight arrangements.
Refund Processing Time
Approved refunds are usually processed within:
3 business days
after the returned part has been received, inspected, and approved.
Your bank, card provider, PayPal, Afterpay, or payment provider may take additional time to show the refund in your account.
Exchanges
Exchanges may be available where a suitable replacement part is in stock.
If the replacement part is unavailable, we may offer a refund or another suitable remedy.
Warranty and Protection Plans
This Returns & Refund Policy is separate from our warranty and protection plan terms.
For warranty details, please see: https://maztech.co.nz/warranty-protection-terms/
Consumer Rights
This returns policy does not limit your rights under the Consumer Guarantees Act 1993.
Consumer Guarantees Act 1993
https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act